FAQs
Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.
How to get a free remote from Xfinity? ›
If you need a new remote you can walk into your local office they will hand you one for free. If you have X1 boxes they automatically hand you a voice remote. Comcast does not want the remote back.
Why is my Xfinity TV Remote app not working? ›
If your app stops working, check that your device meets the minimum system requirements and that your device is updated to the latest app version by visiting the App Store or Google Play. Check your settings to ensure you have selected a default television, if applicable.
Can I use my cell phone as a remote for Xfinity? ›
With the Xfinity TV Remote app, you can use your smartphone or tablet as a remote control.
Is Xfinity TV app free? ›
There is no charge for Xfinity customers to use Stream. It's included with your Xfinity service. However, internet charges may apply if you are off of your home network. Will live TV and/or Xfinity On Demand streaming on the Xfinity Stream app or Xfinity Stream portal count against my Xfinity Internet data usage plan?
How can I control my Xfinity TV without a remote? ›
Use the Xfinity TV Remote app to search or browse live TV and Xfinity On Demand content and choose programs to watch on your TV. If you have Xfinity X1, you can also say commands into the app as you would with your Voice Remote.
Does Xfinity have a remote for senior citizens? ›
The large-button remote is a third-party device that delivers improved readability of the remote keys and may be easier to use for our customers who are elderly, blind or have low vision or a visual disability and other customers with disabilities.
What are the codes for Xfinity remotes? ›
Complete List of Xfinity TV Remote Codes
| A | |
|---|
| iLo | 11286, 11603, 11665, 11684 |
| Infinity | 10054 |
| InFocus | 10736, 10738, 10741, 10781 |
| Initial | 11990, 11603 |
229 more rowsJun 20, 2024
Available at No Additional Cost
X1 and Flex customers can request a remote, at no additional charge, through Comcast's Accessibility Support Center, which was one of the nation's first call centers specifically created to support customers with disabilities.
What is the code to reset Xfinity remote? ›
Press 9-8-1. The LED will blink green twice to indicate that the remote was reset.
Shortcut keys (A, B, C, D)
- A: Accesses the Help menu.
- B: The B button can be used to bring up the Accessibility Settings menu. Learn more about the Accessibility Settings Menu. ...
- C: When viewing live TV, use the C button to follow all games on TV with the X1 Sports App. ...
- D:
Solution: There may be obstructions in the line-of-sight for the remote control, or the batteries may be dead or dying. You can also try to press and hold the VOL +/- button down, as some older models of the TV Adapter remote were designed to work better if the VOL +/- button is held down instead of tapped repeatedly.
How to pair xfinity remote to TV without code? ›
Note: While the TV is on (TV Box must be activated first), you can also press and hold the xfinity and Mute buttons on the remote for five seconds until the light at the top changes from red to green, then follow the on-screen instructions to pair the Voice Remote to control your TV.
How can I use my phone instead of remote? ›
Set up your virtual remote
- On your Android phone, open the Google TV app .
- Near the bottom right, tap Remote .
- At the top, tap Scanning for devices.
- Choose your device.
- To complete pairing, follow the instructions on your phone and TV.
- After pairing, you can use your phone or your remote.
Pair the Xfinity Web Remote using your Xfinity ID and password
- Visit remote.xfinity.com in your web browser.
- Select Log in.
- Enter your Xfinity ID and password on the login screen and then click Sign In. ...
- On the Choose which TV Box to control screen, select the name of the TV Box you want to control.
Download Our Free Xfinity Apps for Mobile Devices - Xfinity Support.
Is Xfinity Connect app free? ›
The Xfinity Connect app is a free, downloadable app that gives you control over your Xfinity Voice and email services on your Apple and Android devices (smartphones, tablets, etc.).
What do I do if I lost my Xfinity remote? ›
You can download the Xfinity TV Remote app for your Apple or Android mobile device and use it with your TV Boxes until you get a new one.
